PA EBT ACCESS Card

How to get a Pennsylvania EBT Card Replacement

If your Pennsylvania SNAP EBT or Cash Assistance card needs to be replaced, we can help. In this post, we will go over how to request a Pennsylvania EBT card replacement and the steps to take if your Pennsylvania EBT card is lost, stolen, or not working. Additionally, we will provide the phone number to call to get your new card.

Also, we will cover how long your replacement card will take to arrive and if you can track your EBT card in the mail.

However, first, we will explain what to do immediately you find out your EBT card is lost, stolen, or damaged.

Furthermore, we will review the steps to get a replacement.

This will include what to do when you call customer service and do not know your card number.

In addition, we will explain how to reset your Pennsylvania EBT Card PIN.

Lastly, we will answer the most frequently asked questions about Pennsylvania EBT.

If you need help submitting a request for a replacement Pennsylvania EBT card, continue reading and follow the instructions below.

"Pennsylvania EBT Card Replacement"

This post will cover:

  • How do I replace a Lost or Stolen Pennsylvania EBT Card?
  • How Do I reset my Pennsylvania EBT Card PIN?
  • Pennsylvania EBT FAQs

How do I replace a Lost or Stolen Pennsylvania EBT Card?

Here’s how to replace a lost or stolen Pennsylvania ACCESS EBT Card:

First, If you suspect or know:

  • That your Pennsylvania EBT card or card number has been lost or stolen;
  • That someone not authorized by you has gained access to your EBT card or card number and PIN;
  • or, That someone has gained information about your identity that may result in your benefits being stolen.

If any of the above is true, follow these three (3) steps:

Step 1

First, you must immediately contact Pennsylvania EBT Customer Service (1-888-328-7366) to report your EBT card lost or stolen.

How to Report EBT Card Lost, Stolen, or Damaged

Step 1

Call 1-888-328-6399 for assistance.

Step 2

Select your language

Step 3

Press 4 to report your Pennslyvania EBT Card Lost, Stolen, or Damaged.

Only by first contacting EBT Customer Service to deactivate your EBT card can you protect yourself against potential benefit theft.

When you call, the EBT Customer Service will deactivate your card so that no one else can use it.

You can also request a new replacement card to be mailed to you at this time.

If you do not have your card replaced, you may not be able to use your card at other stores to obtain your benefits.

Step 2

A replacement EBT card will be mailed to the address they have on their system.

The new card will arrive in the mail within 5-7 business days. There is no tracking information for replacement cards sent in the mail.

If you have waited 7 business days after you called customer service and have not received your card, you should call the helpline for an update.

Here’s how to check on the status of your previously ordered EBT Card:

However, if the address on their system is not correct, you will need to have your local County Assistance Office (CAO) that manages your case correct the address before a replacement card can be mailed.

Your benefits will be protected as soon as you report your card as lost or stolen.

EBT Card Replacement Tracking

Step 1

Call 1-888-328-6399 for assistance.

Step 2

Select your language

Step 3

Press 3 to check the status of your previously ordered EBT Card.

EBT Card Replacement Fee

If you lose your PA EBT card or it is stolen, you may have to pay a fee of up to $2.50 for the card to be replaced.

If this card replacement fee is assessed, it will be taken out of your cash or SNAP benefits account.

You can Get a Replacement Card at your Local CAO

If you did not request a replacement card when you called EBT Customer Service to report your card lost, stolen, or damaged – here’s another option to get a new card:

You may contact your local County Assistance Office or your caseworker to arrange for a time to have your ACCESS Card replaced.

Note that the CAO will not charge a fee if the replacement is for damaged cards.

However, the county assistance offices can charge up to $2.50 per replacement at their discretion.

How Do I reset my Pennslyvania EBT Card PIN?

Your PIN is your electronic signature for your ACCESS EBT Card. It is the key that unlocks your benefit accounts. It contains four (4) numbers.

To use your EBT card, you must enter your four-digit numeric PIN into the ATM or POS.

Your Pennsylvania ACCESS EBT card will not work without your PIN.

When you use your Pennsylvania EBT Card, you have up to three chances to enter the right PIN.

After three wrong tries, you will not be able to use your card until the next day.

If you cannot remember your PIN, call your County Assistance Office (CAO) to make an appointment to choose a new PIN.

You can also follow the steps below to choose a new PIN.

Here are the steps to select or change your Pennsylvania EBT Card PIN:

If you do not remember your PIN, you can select a new one by completing the following instructions:

First, call 1-888-328-7366.

Follow the prompts to select or change your PIN.

You will need the following information to select your Personal Identification Number (PIN):

  • The 19 digit card number on the front of your ACCESS EBT card.
  • The last four digits of the primary EBT account holder’s SSN.
  • The primary EBT account holder’s Date of Birth.

You can also change your PIN online after you create a user account and log in.

For help to create a PA EBT online account and change/select a PIN, see our post on How to Create Pennsylvania EBT Account Online.

Pennsylvania EBT FAQs

Here are the most frequently asked questions about Pennsylvania EBT:

How do I Activate the Pennsylvania EBT Card?

Once you receive your new or replacement EBT card, you will need to activate it by calling the Pennsylvania EBT hotline on the back of the card.

Follow the instructions you hear to activate your card.

You will be asked to enter the full EBT Card number on the front of the card.

Next, you will be asked to enter the last four digits of your social security number.

How to Check Pennsylvania EBT Card Balance?

There are three ways to check your Pennsylvania ACCESS Card balance.

Option 1 – Via Phone

Call the Pennsylvania EBT recipient hotline at 1-888-EBT-PENN (1-888-328-7366).

Option 2 – Online

  • You can check the balance online here.

Option 3 – Using the Last Transaction Receipt. 

  • You can also check the balance by locating your Last Receipt

When will I receive my Pennsylvania SNAP benefits?

In the state of Pennsylvania, the DHS distributes SNAP (Food Stamps) and TANF (Cash Assistance) benefits to those who qualify.

Food Stamps and Cash Assistance Benefits are deposited on EBT Cards over the first 10 days of every month.

When your food stamps benefit is deposited on your EBT Card depends on the last digit of your case number and your county of residence.

Counties may have one, two, or ten payment-day cycles.

Both cash and SNAP benefits are posted to EBT accounts between midnight and 6 a.m. each day.

After 6 a.m. no additional benefits are added to EBT accounts.

If you are expecting a benefit that is not posted to your account as of 6 a.m. call the PA EBT hotline (1-888-328-7366) back the next day.

Here is the schedule of payment based on the last digit of your case number and county of residence:

Pennsylvania EBT Deposit Dates – 2021

County Name Benefits are deposited based on the last digit of your seven-digit case number
Adams 5th business day of the month for all digits.
Allegheny 1st business day of the month for digit 1.
Allegheny 2nd business day of the month for digit 2.
Allegheny 3rd business day of the month for digit 3.
Allegheny 4th business day of the month for digit 4.
Allegheny 5th business day of the month for digit 5.
Allegheny 6th business day of the month for digit 6.
Allegheny 7th business day of the month for digit 7.
Allegheny 8th business day of the month for digit 8.
Allegheny 9th business day of the month for digit 9.
Allegheny 10th business day of the month for digit 0.
Armstrong 4th business day of the month for all digits.
Beaver 3rd business day of the month for all digits.
Bedford 2nd business day of the month for all digits.
Berks 4th business day of the month for digits 1,2,3,4 and 5.
Berks 9th business day of the month for digits 6,7,8,9 and 0.
Blair 1st business day of the month for digit 1.
Blair 2nd business day of the month for digit 2.
Blair 3rd business day of the month for digit 3.
Blair 4th business day of the month for digit 4.
Blair 5th business day of the month for digit 5.
Blair 6th business day of the month for digit 6.
Blair 7th business day of the month for digit 7.
Blair 8th business day of the month for digit 8.
Blair 9th business day of the month for digit 9.
Blair 10th business day of the month for digit 0.
Bradford 8th business day of the month for all digits.
Bucks 1st business day of the month for digit 1.
Bucks 2nd business day of the month for digit 2.
Bucks 3rd business day of the month for digit 3.
Bucks 4th business day of the month for digit 4.
Bucks 5th business day of the month for digit 5.
Bucks 6th business day of the month for digit 6.
Bucks 7th business day of the month for digit 7.
Bucks 8th business day of the month for digit 8.
Bucks 9th business day of the month for digit 9.
Bucks 10th business day of the month for digit 0.
Butler 2nd business day of the month for all digits.
Cambria 1st business day of the month for digit 1.
Cambria 2nd business day of the month for digit 2.
Cambria 3rd business day of the month for digit 3.
Cambria 4th business day of the month for digit 4.
Cambria 5th business day of the month for digit 5.
Cambria 6th business day of the month for digit 6.
Cambria 7th business day of the month for digit 7.
Cambria 8th business day of the month for digit 8.
Cambria 9th business day of the month for digit 9.
Cambria 10th business day of the month for digit 0.
Cameron 7th business day of the month for all digits.
Carbon 3rd business day of the month for all digits.
Centre 5th business day of the month for digits 1,2,3,4 and 5.
Centre 7th business day of the month for digits 6,7,8,9 and 0.
Chester 1st business day of the month for digit 1.
Chester 2nd business day of the month for digit 2.
Chester 3rd business day of the month for digit 3.
Chester 4th business day of the month for digit 4.
Chester 5th business day of the month for digit 5.
Chester 6th business day of the month for digit 6.
Chester 7th business day of the month for digit 7.
Chester 8th business day of the month for digit 8.
Chester 9th business day of the month for digit 9.
Chester 10th business day of the month for digit 0.
Clarion 5th business day of the month for all digits.
Clearfield 6th business day of the month for digits 1,2,3,4 and 5.
Clearfield 10th business day of the month for digits 6,7,8,9 and 0.
Clinton 4th business day of the month for digits 1,2,3,4 and 5.
Clinton 9th business day of the month for digits 6,7,8,9 and 0.
Columbia 3rd business day of the month for all digits.
Crawford 8th business day of the month for all digits.
Cumberland 1st business day of the month for digits 1,2,3,4 and 5.
Cumberland 7th business day of the month for digits 6,7,8,9 and 0.
Dauphin 1st business day of the month for digit 1.
Dauphin 2nd business day of the month for digit 2.
Dauphin 3rd business day of the month for digit 3.
Dauphin 4th business day of the month for digit 4.
Dauphin 5th business day of the month for digit 5.
Dauphin 6th business day of the month for digit 6.
Dauphin 7th business day of the month for digit 7.
Dauphin 8th business day of the month for digit 8.
Dauphin 9th business day of the month for digit 9.
Dauphin 10th business day of the month for digit 0.
Delaware 1st business day of the month for digit 1.
Delaware 2nd business day of the month for digit 2.
Delaware 3rd business day of the month for digit 3.
Delaware 4th business day of the month for digit 4.
Delaware 5th business day of the month for digit 5.
Delaware 6th business day of the month for digit 6.
Delaware 7th business day of the month for digit 7.
Delaware 8th business day of the month for digit 8.
Delaware 9th business day of the month for digit 9.
Delaware 10th business day of the month for digit 0.
Elk 4th business day of the month for all digits.
Erie 1st business day of the month for digit 1.
Erie 2nd business day of the month for digit 2.
Erie 3rd business day of the month for digit 3.
Erie 4th business day of the month for digit 4.
Erie 5th business day of the month for digit 5.
Erie 6th business day of the month for digit 6.
Erie 7th business day of the month for digit 7.
Erie 8th business day of the month for digit 8.
Erie 9th business day of the month for digit 9.
Erie 10th business day of the month for digit 0.
Fayette 1st business day of the month for digit 1.
Fayette 2nd business day of the month for digit 2.
Fayette 3rd business day of the month for digit 3.
Fayette 4th business day of the month for digit 4.
Fayette 5th business day of the month for digit 5.
Fayette 6th business day of the month for digit 6.
Fayette 7th business day of the month for digit 7.
Fayette 8th business day of the month for digit 8.
Fayette 9th business day of the month for digit 9.
Fayette 10th business day of the month for digit 0.
Forest 8th business day of the month for all digits.
Franklin 1st business day of the month for digits 1,2,3,4 and 5.
Franklin 7th business day of the month for digits 6,7,8,9 and 0.
Fulton 4th business day of the month for all digits.
Greene 2nd business day of the month for all digits.
Huntingdon 6th business day of the month for all digits.
Indiana 10th business day of the month for all digits.
Jefferson 6th business day of the month for digits 1,2,3,4 and 5.
Jefferson 10th business day of the month for digits 6,7,8,9 and 0.
Juniata 4th business day of the month for all digits.
Lackawanna 1st business day of the month for digits 1,2,3,4 and 5.
Lackawanna 7th business day of the month for digits 6,7,8,9 and 0.
Lancaster 1st business day of the month for digit 1.
Lancaster 2nd business day of the month for digit 2.
Lancaster 3rd business day of the month for digit 3.
Lancaster 4th business day of the month for digit 4.
Lancaster 5th business day of the month for digit 5.
Lancaster 6th business day of the month for digit 6.
Lancaster 7th business day of the month for digit 7.
Lancaster 8th business day of the month for digit 8.
Lancaster 9th business day of the month for digit 9.
Lancaster 10th business day of the month for digit 0.
Lawrence 4th business day of the month for digits 1,2,3,4 and 5.
Lawrence 9th business day of the month for digits 6,7,8,9 and 0.
Lebanon 6th business day of the month for all digits.
Lehigh 1st business day of the month for digit 1.
Lehigh 2nd business day of the month for digit 2.
Lehigh 3rd business day of the month for digit 3.
Lehigh 4th business day of the month for digit 4.
Lehigh 5th business day of the month for digit 5.
Lehigh 6th business day of the month for digit 6.
Lehigh 7th business day of the month for digit 7.
Lehigh 8th business day of the month for digit 8.
Lehigh 9th business day of the month for digit 9.
Lehigh 10th business day of the month for digit 0.
Luzerne 6th business day of the month for digits 1,2,3,4 and 5.
Luzerne 10th business day of the month for digits 6,7,8,9 and 0.
Lycoming 4th business day of the month for digits 1,2,3,4 and 5.
Lycoming 9th business day of the month for digits 6,7,8,9 and 0.
Mckean 6th business day of the month for all digits.
Mercer 1st business day of the month for digits 1,2,3,4 and 5.
Mercer 7th business day of the month for digits 6,7,8,9 and 0.
Mifflin 5th business day of the month for all digits.
Monroe 4th business day of the month for digits 1,2,3,4 and 5.
Monroe 9th business day of the month for digits 6,7,8,9 and 0.
Montgomery 1st business day of the month for digit 1.
Montgomery 2nd business day of the month for digit 2.
Montgomery 3rd business day of the month for digit 3.
Montgomery 4th business day of the month for digit 4.
Montgomery 5th business day of the month for digit 5.
Montgomery 6th business day of the month for digit 6.
Montgomery 7th business day of the month for digit 7.
Montgomery 8th business day of the month for digit 8.
Montgomery 9th business day of the month for digit 9.
Montgomery 10th business day of the month for digit 0.
Montour 7th business day of the month for all digits.
Northampton 1st business day of the month for digit 1.
Northampton 2nd business day of the month for digit 2.
Northampton 3rd business day of the month for digit 3.
Northampton 4th business day of the month for digit 4.
Northampton 5th business day of the month for digit 5.
Northampton 6th business day of the month for digit 6.
Northampton 7th business day of the month for digit 7.
Northampton 8th business day of the month for digit 8.
Northampton 9th business day of the month for digit 9.
Northampton 10th business day of the month for digit 0.
Northumberland 9th business day of the month for all digits.
Perry 4th business day of the month for all digits.
Philadelphia 1st business day of the month for digit 1.
Philadelphia 2nd business day of the month for digit 2.
Philadelphia 3rd business day of the month for digit 3.
Philadelphia 4th business day of the month for digit 4.
Philadelphia 5th business day of the month for digit 5.
Philadelphia 6th business day of the month for digit 6.
Philadelphia 7th business day of the month for digit 7.
Philadelphia 8th business day of the month for digit 8.
Philadelphia 9th business day of the month for digit 9.
Philadelphia 10th business day of the month for digit 0.
Pike 6th business day of the month for all digits.
Potter 3rd business day of the month for all digits.
Schuylkill 1st business day of the month for digit 1.
Schuylkill 2nd business day of the month for digit 2.
Schuylkill 3rd business day of the month for digit 3.
Schuylkill 4th business day of the month for digit 4.
Schuylkill 5th business day of the month for digit 5.
Schuylkill 6th business day of the month for digit 6.
Schuylkill 7th business day of the month for digit 7.
Schuylkill 8th business day of the month for digit 8.
Schuylkill 9th business day of the month for digit 9.
Schuylkill 10th business day of the month for digit 0.
Snyder 3rd business day of the month for all digits.
Somerset 9th business day of the month for all digits.
Sullivan 7th business day of the month for all digits.
Susquehanna 9th business day of the month for all digits.
Tioga 2nd business day of the month for all digits.
Union 8th business day of the month for all digits.
Venango 4th business day of the month for all digits.
Warren 2nd business day of the month for all digits.
Washington 5th business day of the month for digits 1,2,3,4 and 5.
Washington 7th business day of the month for digits 6,7,8,9 and 0.
Wayne 9th business day of the month for all digits.
Westmoreland 6th business day of the month for digits 1,2,3,4 and 5.
Westmoreland 8th business day of the month for digits 6,7,8,9 and 0.
Wyoming 8th business day of the month for all digits.
York 1st business day of the month for digit 1.
York 2nd business day of the month for digit 2.
York 3rd business day of the month for digit 3.
York 4th business day of the month for digit 4.
York 5th business day of the month for digit 5.
York 6th business day of the month for digit 6.
York 7th business day of the month for digit 7.
York 8th business day of the month for digit 8.
York 9th business day of the month for digit 9.
York 10th business day of the month for digit 0.

Once your benefits are deposited into your account, you can begin using them with your SNAP EBT card to purchase eligible food items.

If you need help finding your Pennsylvania Case Number, please contact your local DHS  office.

To find a DHS County Assistance Office near you, click here.

Pennsylvania EBT Card Replacement Summary

Here’s the bottom line about Pennsylvania EBT Card Replacement:

First, to get a replacement Pennsylvania EBT card, must immediately contact EBT Customer Service (1-888-328-7366) to report your EBT card lost or stolen.

Next, Customer Service will deactivate your EBT card to protect you against potential benefit theft.

After that, a new card will be mailed to you.

Your Pennsylvania EBT benefit card will not work without your PIN.

If you forget your PIN or want to change your PIN at any time, see the steps above.

Questions?

We hope this post on the Pennsylvania EBT Balance was helpful.

If you need additional help regarding Pennsylvania SNAP or EBT, please let us know in the comments section below.

If you found this article helpful, we encourage you to please share it with someone using the “Share this” button below.

In the meantime, be sure to check out our other articles on Pennsylvania SNAP and EBT:
Pennsylvania SNAP Benefits FAQs
How to Create COMPASS Online Account
My COMPASS Account Login
Where you can use PA EBT Card

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Kwame Kuadey

Kwame Kuadey writes about personal finance and the social safety net. His career started in banking but he caught the entrepreneurial bug and has spent the last decade building successful businesses, including an Inc. 500 Company. Kwame believes everyone has the power to improve their quality of life by seeking knowledge and taking action. In 2012, Kwame founded Empower Media to help low-income households improve their financial situation. His expertise is in topics relevant to low-income households, including government benefits and assistance, banking products, access to credit, plus tools & resources to help reduce income volatility and build wealth. Kwame has been featured in The Wall Street Journal, Forbes, Entrepreneur, Inc. Magazine, Washington Post, ABC, and NPR.

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